Welcome to Greatfull LLC, a Delaware limited liability company (“Greatfull LLC”). The following explains our terms and conditions of use (“Terms” or “Terms of Use”). Please carefully read these Terms of Use before using or obtaining any information, material, products or services through our website (“Website”). Accessing or using any data, content, materials, information, products or services provided by Greatfull LLC (“Our Service”) binds you to our Terms of Use.
If you do not agree to all of these Terms of Use, you may not use Our Service in any way. The terms "Greatfull LLC" or “our” or "us" or "we" refer to Greatfull LLC.
We encourage you to regularly review the following Terms of Use as we may amend them from time to time.
DEFINITIONS.
“Gift Organizer” means the individual who either (a) initiates and sends a Just From Me Gift, or (b) sets up and manages a Group Gift.
“Gift Recipient” means the individual designated to receive Greatfull Mail—either from a Just From Me Gift or a Group Gift—with or without an associated Gift Card. Upon successful completion of verification requirements, the Recipient may redeem the Gift Card, if included.
“Participant” means any individual who contributes a Mail Message to a Group Gift and, at their discretion, may also contribute funds toward a Group Gift Card for the Gift Recipient.
“Mail Message” (sometimes referred to as Greatfull Mail) means any written, visual, or audiovisual content—including but not limited to text, images, videos, or other media—that a Gift Organizer or Participant uploads, sends, or contributes as part of a Just From Me Gift or a Group Gift.
“Gift Card” means prepaid cards or electronic codes, offered through Prezzee USA (our “Gift Card Service Provider”), which can be redeemed at participating retailers or for specific services.
“Just From Me Gift” means a gift created and sent by a single Gift Organizer, consisting of Greatfull Mail and, optionally, an associated Gift Card.
“Group Gift” means a gift coordinated by a Gift Organizer and contributed to by multiple Participants, which results in a Trail of Greatfull Mail and may include an associated Gift Card.
GENERAL.
The content of the pages of our Website, and the products and services available through Our Service, are subject to change without notice. Continued use of Our Service constitutes acceptance of any changes to our Terms and other guidelines or policies governing Our Service.
You may utilize Our Service only if you are over the age of eighteen (18) and are capable of entering into contracts. Individuals under the age of eighteen (18) may use Our Service only with the written consent of their legal parent or guardian.
Our Services are owned and operated by Greatfull LLC, a Delaware limited liability company with a place of business at 651 North Broad Street, Suite 201 Middletown DE 19709.
Our Service provides Gift Organizers and Participants with the ability to create and send Mail Messages as part of either a Just From Me Gift or a Group Gift. Mail Messages are automatically formatted and delivered by Greatfull LLC at no cost. Gift Organizers and Participants may, at their discretion, contribute funds toward an associated Gift Card. Terms and conditions related to the optional Gift Card are outlined herein below.
CONDUCT ON WEBSITE.
You agree to obey all applicable rules and regulations in using the Website and agree that you are responsible for the content included in your Mail Message and any communications you submit through the Website.
You agree that you will not upload, share, or otherwise distribute any Mail Message— including text, graphics, images, data, or other information— that:
- are unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, or impersonate another person;
- contain explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or in any way violate child pornography laws;
- victimize, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
- infringe on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
- constitute unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), any other form of unauthorized solicitation, or any form of lottery or gambling;
- contain software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;
- contains measures that could be used to determine the architecture of the Website, or could be used to decompile, disassemble, or reverse engineer the Website; or
- are to be used for a commercial purpose of any kind.
We do not endorse the contents of any Mail Message, and expressly disclaim any and all liability in connection with Mail Messages. We do not pre-screen or monitor Mail Messages. However, we have the right at our sole discretion to remove any content of any kind that, in our judgment, does not comply with these Terms of Use and any other rules of user conduct for our Website, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content.
If you would like to notify us of content which you believe does not comply with these Terms of Use, please email us at hello@greatfull.world. Make sure to include the Uniform Resource Locator ("URL") for the non-complying content, a screenshot and the reasons you believe it does not comply. You understand that in using this Website, you may be exposed to materials that are objectionable as set forth above. You hereby waive and agree to waive all rights, claims, and actions in law or equity against Greatfull LLC arising from your exposure to such materials.
USER ACCOUNT.
It is your exclusive obligation to maintain and control passwords to your account. You are exclusively responsible for all activities that occur in connection with your username and password. You agree to immediately notify Greatfull LLC of any unauthorized uses of your username and password or any other breaches of security. Greatfull LLC will not be liable for any loss or damages of any kind, under any legal theory, caused by your failure to comply with the foregoing security obligations or caused by any person to whom you grant access to your account.
You may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Users who violate systems or network security may incur criminal or civil liability.
You agree that we may at any time, and at our sole discretion, terminate your account without prior notice to you and without reimbursement if we suspect a violation of any of these Terms of Use. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
The language of these Terms of Use is not in any way intended to constitute an agency relationship, joint venture, or partnership for any purpose.
LINKED SITES.
Our Service provides links to other sites by allowing you to leave Our Service to access third-party material or by bringing third-party material into this Website via “inverse” hyperlinks and framing technology (a “Linked Site”). Greatfull LLC has no discretion to alter, update, or control the content on a Linked Site. The fact that Greatfull LLC has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with respect to such site, its owners, or its providers and is intended for your convenience. There are inherent risks in relying upon, using, or retrieving any information found on the Internet, and Greatfull LLC urges you to make sure you understand these risks before relying upon, using, or retrieving any such information on a Linked Site. These Linked Sites include, but are not limited to, our payment processor Stripe and our third-party Gift Card provider, Prezzee USA. Greatfull LLC shall not be liable for any damages, losses, or issues arising from the use or reliance on, content or services provided by the Linked Sites, including any Gift Card purchases or transactions. Any interactions, transactions, or disputes with any linked third-party sites are solely between you and the third party. Greatfull LLC disclaims any and all responsibility for such matters, including the misuse of any information obtained from such third parties.
All content, products and services on Our Service, or obtained from a Linked Site are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Some states or jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.
Greatfull LLC does not endorse and is not responsible for (i) the accuracy or reliability of an opinion, advice or statement made through Our Service by any party other than Greatfull LLC, (ii) any content provided on Linked Sites or (iii) the capabilities or reliability of any product or service obtained from a Linked Site. Other than as required under applicable consumer protection law, under no circumstance will Greatfull LLC be liable for any loss or damage caused by your reliance on any information, product or service obtained through Our Service or a Linked Site. It is your responsibility to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through Our Service, or obtained from a Linked Site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
TERMINATION, RESTRICTION & SUSPENSION.
Greatfull LLC retains the right to terminate, restrict or suspend your use of Our Service at any time in its sole discretion without prior notice. Failure to comply with these Terms of Use, Privacy Policy or any other Greatfull LLC policy constitutes a breach that may result in the termination of your use of Our Service. Failure to address any said breach of you or another party does not waive our right to act on similar breaches.
WEBSITE & SERVICE LIABILITY.
Your use of the Website, its content, and any materials provided through the Service is at your own risk, and Greatfull LLC shall not be liable for issues relating to the accuracy, timeliness, or availability of such information. Users are responsible for confirming that any products, services, or information accessed through the Service meet their specific requirements.
The information, products, and descriptions of services published on our Website or Linked Sites may include inaccuracies or typographical errors, and Greatfull LLC specifically disclaims any liability for such inaccuracies or errors. Greatfull LLC does not warrant or represent that the content on our Website is complete or up to date. Greatfull LLC is under no obligation to update the content on our Website. Greatfull LLC may change the content on our Website at any time without notice and may make improvements or changes to the Website at any time.
Greatfull LLC is not responsible if the Gift Recipient’s contact information is incorrect, the redeemable Gift Card is not deliverable, or the Gift Card is delivered to someone other than the intended Gift Recipient. We encourage the Gift Organizer to carefully ensure all of the Gift Recipient’s contact information is accurate and up to date, and to confirm with the Gift Recipient that the Gift Card was received.
You agree that Greatfull LLC, its affiliates, and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability, or otherwise, for any indirect, punitive, special, consequential, incidental, or indirect damages (including without limitation lost profits, the cost of procuring substitute service, or lost opportunity) arising out of or in connection with website outages, delivery delays, or inability to access the Service, even if Greatfull LLC is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems, or any force majeure. Greatfull LLC cannot and does not guarantee continuous, uninterrupted, or secure access to our Website.
USER RESPONSIBILITY & CONDUCT DISCLAIMER
By using the Service—including, without limitation, creating or submitting Mail Messages, making payments, contributing to Gift Cards, or participating in a Just From Me Gift or a Group Gift—you acknowledge and agree that you are solely responsible for your conduct and all content you provide.
Greatfull LLC shall not be held responsible for any misuse of the Website, including but not limited to financial fraud, impersonation, or other illegal activities, and disclaims any liability arising from such misuse.
By using a credit card for transactions on our Website, you represent and warrant that you are the authorized cardholder or have explicit permission from the cardholder to complete the transaction. Greatfull disclaims any responsibility for unauthorized or fraudulent use of credit cards. Greatfull reserves the right to cancel transactions or take additional steps to prevent fraud.
You agree not to use our Website to engage in, facilitate, or promote fraudulent activity, including, but not limited to, the creation of false identities, fraudulent donations, or any other actions intended to deceive, mislead, or defraud others for personal gain. Greatfull LLC is not responsible for any abuse of the system, including the submission of harmful, malicious, hateful, or inappropriate messages, nor for any financial fraud or damages resulting from improper use of the platform.
By contributing to a Gift Card, submitting a Mail Message, or participating in a Just From Me Gift or a Group Gift, you acknowledge that your participation is entirely voluntary and based on your trust in the Gift Organizer. You further acknowledge that while Greatfull LLC makes reasonable efforts to verify the authenticity of Gift Recipients before releasing funds, Greatfull LLC disclaims responsibility for the actions or conduct of any Gift Organizer or Participant, including but not limited to “catfishing,” fraudulent setups, or other dishonest or abusive activity on the platform.
You are solely responsible for ensuring the authenticity of your actions and for the content you submit. Greatfull LLC disclaims any liability for any harm, loss, or damages resulting from the abuse or misuse of the Website, fraudulent activities, or the submission of negative, harmful, or inappropriate content.
Greatfull LLC reserves the right to take necessary actions to prevent the misuse or abuse of the platform, including the suspension or termination of user accounts involved in fraudulent or illegal activities. However, Greatfull LLC assumes no liability for exercising these rights or for any resulting consequences, whether direct or indirect.
By contributing to a Gift Card, submitting a Mail Message, or participating in a Just From Me Gift or a Group Gift, you acknowledge and accept that your involvement is at your own discretion and risk, and you release Greatfull LLC from any liability in connection with any misuse, abuse, or fraudulent conduct that may occur in relation to your participation.
INDEMNIFICATION.
You agree to indemnify and hold Greatfull LLC, Linked Sites, and each of their respective parents, subsidiaries, affiliates, officers and employees, harmless from any liabilities, claims, expenses or demands, including reasonable attorneys' fees and costs, made by any third party due to or arising out of (a) your use or misuse of the Website or Our Services, (b) the viewing of your content or Mail Message, (c) the violation of laws, rules, regulations or terms this Agreement, (d) your failure to comply with Greatfull LLC’s Terms Of Use or other terms of any open source licenses, if applicable,(e) infringement by your content, by you, or by someone using your account, of any intellectual property, privacy, publicity, or any other right of any person or entity. Greatfull LLC reserves the right, at each of their own expenses, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Greatfull LLC in asserting any available defenses.
PRIVACY.
By accessing and using our Website and Our Service, you agree to be bound by the terms found in our Privacy Policy.
INTELLECTUAL PROPERTY.
The trademarks, logos and service marks ("Marks") displayed through our Website are the property of Greatfull LLC and other parties. You are prohibited from using any Marks for any purpose including, but not limited to use as keywords, or metatags on other pages or Websites on the World Wide Web without the written permission of Greatfull LLC or such third party which may own the Marks. All information and content located on our Website is protected by copyright and your access to such information on our Website is strictly permitted through the limited non-exclusive license granted under these Terms. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through our Website for commercial or public purposes. Unauthorized use of our Website may give rise to a claim for damages and/or may constitute a criminal offense.
PAYMENT.
It is your responsibility to ensure that all personal, billing and payment information provided to us is up-to-date and accurate.
ENFORCEABILITY.
If any of the Terms or provisions contained herein are deemed to be invalid or unenforceable, the other Terms or remaining provisions shall remain valid and enforceable.
GOVERNING LAW.
Your use of our Website and Our Service and any dispute arising out of such use of our Website and Our Service is subject to the laws of the State of Delaware, United States of America and applicable federal law without regard to conflicts of laws principles. The prevailing party of any such action shall recover all expenses incurred in that action, including but not limited to attorney’s fees and court costs. You further agree that any dispute arising out of these Terms of Use shall be resolved individually, apart from any form of class action lawsuit.
DISPUTE RESOLUTION.
Resolution Between the Parties. Before initiating any formal dispute resolution process, both parties agree to make a good faith effort to resolve any disputes, claims, or controversies arising out of or in connection with the use of this Website, these Terms and Conditions, or any products or services provided by Greatfull LLC. This effort shall include direct communication between the parties, with the goal of resolving the dispute informally through discussion, negotiation, or other informal means.
Mediation: Any controversy or dispute arising out of or relating to these Terms and Conditions will be submitted to mediation in accordance with the JAMS Mediation Rules. The mediation will be held in a mutually agreed location, or, if no location is agreed, in Wilmington, DE or another location determined by JAMS. For international clients, the mediation will be conducted in a neutral venue agreed by both parties, and may be conducted remotely via teleconference or videoconference, depending on the circumstances and availability of the mediator.
Arbitration: If the dispute is not resolved through mediation within 30 days, the parties agree to submit the dispute to binding arbitration under the JAMS Comprehensive Arbitration Rules and Procedures. Arbitration will be administered by JAMS and conducted by a neutral arbitrator selected in accordance with the JAMS Rules. The arbitration will take place in Wilmington, Delaware, or in a location determined by JAMS. For international clients, the arbitration will be conducted in a neutral venue as agreed by both parties, and may be conducted remotely via teleconference or videoconference, depending on the circumstances and availability of the arbitrator. The parties agree that the decision of the arbitrator will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
Costs: The costs of mediation and arbitration, including the arbitrator’s fees, shall be shared equally by the parties, unless the arbitrator determines otherwise. Each party will bear its own costs for negotiation and other legal expenses unless otherwise ordered by the arbitrator.
Confidentiality: All mediation and arbitration proceedings shall be confidential, and the parties agree not to disclose the existence, content, or results of the dispute resolution process, except as required by law or for the purpose of enforcing the arbitration award.
Governing Law: These Terms and Conditions and any dispute arising out of or related to them will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Jurisdiction and Venue: If arbitration is not enforceable or applicable, any legal action or proceeding related to these Terms and Conditions shall be brought exclusively in the courts of Wilmington, DE, and you consent to the exclusive jurisdiction of such courts.
NOTICES.
All notices to Greatfull LLC shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at hello@greatfull.world, if by email, or at Greatfull LLC, 2810 N Church St PMB 357225 Wilmington, Delaware 19802-4447 US, if by conventional mail.
Notices to you may be sent either to the email address supplied for your account or to the address supplied by you when registering or updating your account. In addition, we may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you.
Any notices or communication under these Terms of Use will be deemed delivered to the party receiving such communication (1) on the delivery date if delivered personally to the party; (2) two business days after deposit with a commercial overnight carrier, with written verification of receipt; (3) five business days after the mailing date, if sent by US mail, return receipt requested; (4) on the delivery date if transmitted by facsimile; (5) on the delivery date if transmitted by email; or (6) immediately if broadcast by Greatfull LLC.
If any provision of this Agreement shall be unlawful, void or unenforceable for any reason, the other provisions shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent.
MISCELLANEOUS.
You agree that this Agreement may be assigned by Greatfull LLC, in our sole discretion, to any third party at any time. You may not transfer or assign any of your rights and obligations under this Agreement, and any attempt to do so will be null and void.
This Agreement, together with the site Privacy Policy, shall constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understanding of the parties with respect thereto.
Any attempt to modify or supplement the terms of this Agreement and/or the Privacy Policy shall be null and void unless agreed to in writing signed by both parties.
Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.
In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorney fees.
FEEDBACK.
While we encourage you to provide feedback, comments and questions, it is possible that we may not be able to respond to each one. You are responsible for messages, materials and the content of all submissions and it is your responsibility to ensure any said message is accurate, reliable, original and does not infringe upon the intellectual property rights of others.
GIFT CARDS.
Our Service allows you to create, contribute to, and/or receive Greatfull Mail, either as part of a Just From Me Gift or a Group Gift. In connection with either type of gift, a Gift Organizer or Participant may have the option to contribute funds toward a Gift Card for the Gift Recipient.
A Gift Card may be funded by multiple Participants.
You must be at least 18 years or older to purchase or contribute to a Gift Card.
You must use a valid payment method, such as a credit card or accepted alternative payment method.
Gift Card Donation Limits. The Participant may be given different gift options and limits (such as limiting the individually contributed amount and/or the total Gift Card amount for the Gift Recipient), and certain minimum or maximum value requirements may apply to Gift Cards, all of which Greatfull LLC reserves the right to change at any time at its sole discretion. For clarity, current transaction limits include a $10 minimum purchase, contributions are available in $5 increments. For a Group Gift, maximum contributions are $100 per Participant, and a maximum combined total contribution of $10,000 per Trail of Greatfull Mail. For a “Just From Me” gift, maximum contributions are $100. Other limits may apply and will be subject to the terms and conditions of the Linked Sites.
Gift Card Processing and Handling Fees. Participants who choose to contribute towards a Gift Card will be charged a $1.50 handling fee. Additionally, a Stripe payment processing fee of 2.9% + $0.30 will be applied to the total transaction amount, which is calculated on the Gift Card value plus the $1.50 handling fee. Once a Gift Card purchase is completed, the Participant will receive an email confirmation and receipt detailing the transaction.
Sales Tax may apply to purchases made through Greatfull depending on the laws of the jurisdiction in which the purchaser resides. Any applicable sales tax will be calculated and added to the purchase total at checkout. Greatfull reserves the right to collect and remit sales tax as required by law in any jurisdiction where a tax obligation is established.
Processing Time for Card Purchases Exceeding $1,000.00. We reserve the right to implement an extended processing period prior to the release of the Gift Card to the Gift Recipient. This additional processing time is necessary to conduct required verification procedures and to prevent potential fraudulent activity. The exact duration of this extended processing period shall be determined at our sole discretion and may vary based on the specific verification requirements applicable to the transaction. By purchasing a Gift Card of significant value, you acknowledge and agree to the possibility of such an extended processing time.
Gift Card Recipient Verification.In an effort to facilitate secure, legitimate, and authentic transactions, and at no additional fee, all Recipients of Gift Cards purchased through our Website must complete identity verification through our payment processor, Stripe Identity, before redeeming their Gift Card. This verification process is a mandatory part of Greatfull LLC’s policies, designed to protect both Participants and Gift Recipients from fraud, and to ensure funds are released only to the intended Recipient.
Following delivery of Greatfull Mail that includes a Gift Card, the Recipient will be required to verify their identity in order to access the associated funds. Greatfull will provide periodic email reminders to the Recipient during the ninety (90) days after the delivery date to encourage completion of verification. If the Recipient does not complete verification within this ninety (90) day period, the unclaimed funds will remain subject to applicable escheatment and unclaimed property laws as described herein.
The verification process is governed by Stripe’s policies and procedures, which may change at their discretion. It may include the submission of a valid ID scan and other identification materials requested by Stripe. All identity verification materials are processed, managed, and securely handled by Stripe. The privacy and handling of personal data during the verification process are governed by Stripe’s Privacy Policy, which we encourage all Participants and Recipients to review.
If a Gift Recipient does not complete the verification process, does not meet Stripe’s verification requirements, or otherwise fails to claim the funds within the legally required period, Greatfull LLC reserves the right to withhold issuance of the Gift Card and to report and remit such funds to the appropriate government authority in accordance with applicable escheatment and unclaimed property regulations. No Gift Card funds will be released to the Recipient until successful identity verification is completed.
Greatfull LLC is not responsible for any delays, issues, or failures related to the verification process carried out by Stripe. Any problems related to identity verification should be addressed directly with Stripe.
Greatfull LLC is not responsible if the Gift Recipient's contact information is incorrect, the Gift is not deliverable, or the Gift is delivered to someone other than the intended recipient. We encourage the Participant to carefully ensure all of the recipient's contact information is accurate and up to date. We also encourage the Participant to confirm with the Gift Recipient that the Mail Message/s and Gift Card (if applicable) were received.
International Processing Fees. For Gift Card purchases made with non-U.S. credit cards, international processing fees may be applied by our payment provider, Stripe.
Refund Policy. All purchases are final and non-refundable. If a gift is cancelled at least 2 business days before its scheduled delivery date, any associated Gift Card funds will be returned to the original purchaser(s) in the form of a Greatfull Gift Card. No cash or credit card refunds will be issued. To complete a cancellation, the Gift Organizer must follow the exact cancellation instructions provided by Greatfull. Greatfull Gift Cards issued back to the original purchaser may be subject to applicable processing, handling, or verification fees of up to $5.00. This Refund Policy is subject to all applicable federal and state consumer protection laws. Nothing in this Policy is intended to limit or waive your rights where such laws require refunds, remedies, or other protections.
Cancellation of Greatfull Mail. Requests to cancel the delivery of Greatfull Mail—whether created as a Just From Me Gift or a Group Gift—must be submitted at least 2 business days before the scheduled delivery. All Greatfull Mail is delivered at 9:00 a.m. PST on the selected delivery date. To initiate a cancellation, the Gift Organizer must email cancel@greatfull.world with their name, the email address associated with their account, and the Gift Recipient’s name and email address. Cancellation requests that meet these requirements will prevent the scheduled delivery from being sent, and any associated Gift Card funds will be returned to the original purchaser(s) in the form of a Greatfull Gift Card, subject to applicable processing, handling, or verification fees of up to $5.00.
You acknowledge that Greatfull LLC is not liable for any damages, losses, or inconveniences resulting from the cancellation of a Just From Me or Group Gift and waive any claims against us related to such cancellations. By sending Greatfull Mail or contributing to a Gift Card, you agree that your participation is voluntary and that Greatfull LLC bears no responsibility for any changes, cancellations, or disputes related to the project, including the non-delivery of the Gift Card.
Greatfull LLC reserves the right to evaluate and approve any refund requests at its discretion. Under no circumstances will Greatfull LLC be held responsible or liable for any refunds not explicitly provided for under this policy.
Merchant Gift Card Use. Gift card contributions are redeemed through merchant-specific Gift Cards, which must be used on the applicable retailer's website or physical location, subject to their terms and conditions. Merchant Gift Cards are not reloadable or refundable through Greatfull LLC.
Greatfull LLC is not liable for issues related to late or failed delivery of products or services purchased through a retailer, product defects, breaches of warranty (express or implied), or a retailer's failure to redeem the Gift Card.
COUNTRIES OF OPERATION.
Greatfull Mail may be created and delivered to Gift Recipients anywhere in the world. However, the availability of associated Gift Cards is limited to regions supported by our payment processor, Stripe, and our Gift Card partner, Prezzee USA. At present, Gift Recipients must reside within one of the fifty (50) U.S. states or U.S. territories to complete verification and redeem a Gift Card. The ability to purchase or contribute to a Gift Card is also subject to the operational regions of Stripe and Prezzee USA, which may change in accordance with their respective terms and conditions. For the most up-to-date information on supported countries and territories, please refer to Stripe’s Terms and Prezzee USA’s Terms.